To provide our customers with distinctive benefits when shopping with us, we apply the following return and exchange policy.
01General Provisions
- Customers are entitled to exchange a product for a new one of the same type if the product develops an issue that cannot be resolved due to a manufacturing defect.
- A product may only be exchanged after confirmation by our technical staff and in compliance with the conditions below.
02Conditions for Applying This Policy
- Usage period: no more than 1 day for the product.
- No cosmetic defects (scratches, dents, discoloration, cracks, etc.).
- Complete original packaging, foam padding, etc. (except for products packaged in PVC plastic film).
- All accompanying documents must be provided, such as proof of purchase, invoice, warranty card, catalog, etc.
- All accessories and complimentary gifts (if any) must be included.
- If the above conditions are not met, the decision to approve an exchange rests with the company.
- Any shipping costs, etc. must be borne by the customer in accordance with company regulations (if applicable).
03Return and Refund Provisions
- If a customer finds that a product does not match its description or specifications, or shows signs of having been repaired and is no longer new, the product may be returned for a full 100% refund of the amount paid or deposited.